TERMS & CONDITIONS
TERMS OF SERVICE
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In the foregoing conditions, the following terms shall have the following meaning: "The Band" means Atwood, and "Customer" means the Customer purchasing any goods from the Band. "Contract" means any contract for the sale of goods by the Band to the Customer.
Payment shall become due upon placement of the order except in the case of mail order. Payment for orders placed by fax or mail shall be included with the printed order form. No goods shall be supplied without payment.
Goods shall be delivered by a carrier of the Band’s choosing. Carriage will be at cost to the Customer and forms part of the invoice. We aim to dispatch goods within 2-3 working days.
Please wait 31 days to report to Atwood any outstanding orders.
Any product purchased marked as a 'pre order' will be available for dispatch and distribution at a later date, which will be written within the product description but might be subject to change. Your credit/debit card will be charged at the point of purchase.
Claims arising from damage delay or partial loss of the goods in transit must be made in writing to the Band’s e-mail address (below) within seven working days of delivery. The Band shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by the Band, promptly return any of the goods subject of any claim and any packing materials securely packaged and return them to the Band for examination.
a) If the Customer establishes that any of the goods have been delivered damaged, are not of the correct quantity, or are defective, the Band shall at its option replace them with similar goods, or allow the Customer credit for their invoice value.
b) The Band is not responsible for packages that do not show as delivered by the carrier. The Band commits to do anything in its power to trace the items and have them delivered to the Customer.
c) In no circumstances shall the liability of the Band to the Customer under this condition exceed the invoice value of the goods.
TAXES AND DUTIES
Customers must be aware that they may be liable to pay import taxes and duties if value of goods ordered are of a value over their national import thresholds.
Goods that are faulty or do not fit must be returned to Daniele Mammola, Piazza San Benedetto 6, 27020 Marcignago (PV) within 7 working days of the item being received by the Customer.
You can cancel/ask for a refund of your order within 30 days of receiving it by contacting us. Once you have cancelled the order, you must send the parcel back to us within 14 days. Once we get it, you will be refunded the price of the item(s) within 14 days. You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.
It is your responsibility to ensure safe return of the item(s) to us. If you return a high-value item, we recommend you use a recorded delivery service. We will refund the same means of payment as you used to make your purchase.
Please make sure to open and check your parcel as soon as you receive it; so that you have time to return the parcel or to report an issue to us, in order to receive a refund or another item. We can only work with you on your refund within a 30-day timeframe since the product is received.
Due to inventory and accounting purposes, we do not exchange items received for different items than originally purchased and we also do not process exchanges for another size within the same product (unless it is a packing error from our side).
You can return an item that is unwanted for a refund but bear in mind you will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.
The Band reserves the right to alter specifications to those stated in the catalogue including slight differences in colour, shade and size.
The Customer's statutory rights will not be affected.
By registering with the shop, Atwood may use your e-mail address to send you appropriate news, updates, ticket info etc.
For any claims of request of further information, please contact us at firstname.lastname@example.org.